Auralith Home LLP – Return & Exchange Policy

Effective Date: 1^st October 2025

What Qualifies for Return / Exchange

You may request a return/exchange if:

●        A wrong item was delivered.

●        The item is damaged or has a manufacturing defect.

Timeframes & Conditions

• Requests must be raised within 7 days of delivery

• Clear photos and/or videos of the issue are mandatory

• Products must be:

  • Unused

  • In original packaging

  • With all tags, inserts, and accessories intact

  • In resaleable condition

Requests not meeting these conditions may be declined after inspection.

Exchange Policy

• Exchanges are permitted only once per order

• A flat exchange handling and shipping fee of ₹200 applies per approved exchange

• Exchange requests require photo/video verification before approval

• Replacement products are shipped only after the returned item passes quality inspection

Return & Refund Policy

• For damaged or defective products, photos/videos must be submitted within 48 hours of delivery

• Once approved, the product will be picked up and returned to our warehouse

• Our Quality Assurance team will inspect the returned product

• If approved:

  • A flat return handling and shipping fee of ₹200 will be deducted from the refund amount

  • Refunds are processed to the original payment method within 7–10 business days

• If the product fails inspection (used, mishandled, or missing packaging), the return may be declined

Cancellations

●        Orders may be cancelled within 24 hours of placing the order (only if not dispatched).

Return Process

• Email info@auralithhome.in with:

  • Order number

  • Clear photos/videos of the issue

• After approval, we arrange a reverse pickup

• After quality inspection:

  • Refund (₹200 deducted) or

  • Exchange shipped after ₹200 exchange fee confirmation

Important Notes

• Customized or personalized products are not eligible for return or exchange

• Return or exchange requests will be accepted only once per order

• COD refusals or undelivered orders are not eligible for refunds

• Orders placed on third-party platforms follow their respective return policies