FAQs

FAQ - Orders

Payment

What payment methods do you accept?

We accept major debit/credit cards, UPI, net banking and wallet-based online payments.

Is my payment information secure?

Yes. All transactions are processed securely through trusted payment gateways.

Returns & Exchange

What items are eligible for return/exchange?

Only incorrect, damaged, or defective items are eligible.

What are the conditions for returns/exchanges?

Request within 7 days
Must be unused
With original packaging & accessories
Photos/videos required

Special Offers

Are discounts applicable on all products?

Offers are displayed on the website when available.

Can I combine multiple offers?

No, offers cannot be clubbed unless mentioned.

Shipment

When will my order be shipped?

Within 2–3 business days after payment.

How long does delivery take?

Usually 2–7 working days, depending on your location.

Customer Care Service

How can I contact customer support?

You can reach us at help_auralithhome@gmail.com for any support.

What details should I share when contacting support?

Order number, registered name, and photo/video if it’s a product issue.

Order

How do I know my order is confirmed?

You receive an email/SMS immediately after successful payment.

Can I modify or cancel my order?

Orders may be cancelled or changed only within 24 hours, if not dispatched.

Package

What should I do if the wrong product is delivered?

Share photos/videos with us within 7 days to start an exchange.

My package is missing an item — what do I do?

Email us with your order number and photos; we will assist immediately.

Damage

What if my item arrives damaged?

Send photos/videos within 48 hours of delivery to request a replacement/refund.

Will I get a refund for a damaged product?

Yes, after the product passes quality inspection at our warehouse.

Purchase

What if the product becomes unavailable after I order?

We will notify you and issue a refund if the item cannot be fulfilled.

Are the prices inclusive of taxes?

Yes, unless mentioned otherwise.

Refund

When will I receive my refund?

Within 7–10 business days after product inspection.

How will I receive the refund?

Refunds are issued to the original mode of payment.

Frequently Asked Questions – Auralith

1. What kind of products does Auralith offer?

Auralith creates handcrafted tabletop artifacts and home décor showpieces designed for modern interiors. Our collection includes sculptural pieces that function as décor accents, statement showpieces, and luxury gifts.

2. Are Auralith products considered decorative artifacts?

Yes. Auralith products are decorative artifacts—designed primarily for aesthetic expression and artistic presence rather than utility. Each piece is crafted to elevate living spaces as a visual and sculptural element.

What defines an Auralith artifact?

An Auralith artifact is a sculptural décor piece designed to create visual presence within a space. Each form balances material, proportion, and finish—transforming everyday surfaces into curated design statements.

3. What materials are used in Auralith décor showpieces?

Our décor showpieces are made using carefully selected materials such as ceramic, fibre, metal composites, and mixed media, chosen for durability, finish quality, and sculptural detail. Each piece undergoes a refined finishing process for a premium look.

4. Are Auralith artifacts handmade?

Yes. Auralith artifacts are designed in-house and crafted through a hands-on production process, ensuring attention to form, texture, and detail. This makes every piece distinctive in character and finish.

5. Where can Auralith décor showpieces be placed?

Auralith décor pieces are ideal for:

Living room consoles and side tables
Office desks and shelves
Entryway décor
Bedroom accents
Luxury gifting displays

They work especially well in modern, minimalist, and contemporary interiors.

6. Are Auralith products suitable for gifting?

Absolutely. Auralith artifacts make premium gifts for housewarmings, weddings, festive occasions, and corporate gifting. Their sculptural design and refined finish give them a luxury appeal.

7. What makes Auralith different from regular home décor brands?

Auralith focuses exclusively on artifacts and sculptural décor, not mass-produced décor items. Our designs emphasize form, balance, and material depth—positioning each piece as a collectible décor showpiece rather than a generic accessory.

8. Are these artifacts meant for daily use or display?

Auralith artifacts are primarily display pieces. While they are durable, they are designed to be appreciated visually as statement décor or artistic accents rather than for functional daily use.

9. Do Auralith décor showpieces require special care?

Minimal care is required. We recommend:

Gentle dusting with a soft cloth
Avoiding prolonged exposure to water or direct sunlight
Handling with care to preserve the surface finish

11. Is Auralith an Indian brand?

Yes. Auralith is an Indian design-led brand, inspired by contemporary aesthetics and crafted for modern Indian homes and global design sensibilities.

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